Return and Refund Policy

At KAYAJA, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.

Returns

  • You may request a return within  14 days of receiving your order.

  • Items must be unused, in their original condition, and in the original packaging.

  • Certain items such as digital products, software licenses, and downloadable items are non-returnable due to their nature.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within [7 business days].

  • Shipping costs are non-refundable (unless the return is due to our error or a defective product).

Exchanges

If you need to exchange an item for a different size, color, or model, please contact us. We’ll do our best to accommodate your request, subject to availability.